Digital
Java House — Loyalty Experience Redesign
An in-flight redesign of the Java House loyalty app experience — from onboarding through redemption.
Client
Java House Africa
Status
IN PROGRESS
Duration
24 weeks
Cost
KES 5,600,000
Started 5/1/2025
About the project
Java House is Kenya's largest coffee chain. We're rebuilding the loyalty experience so rewards feel earned and visible, not buried in a menu. The engagement covers the full customer journey: app onboarding, points earning, redemption at the till, and ongoing engagement via notifications. We're working with the Java House product and CX teams on a phased rollout: research → wireframes → design system → high-fidelity → engineering handoff.
Process
- 01Customer research and journey mapping
- 02Loyalty mechanic design
- 03Wireframes and interaction design
- 04Design system extension
- 05Engineering handoff and QA
Technology
FigmaReact NativeStorybookTypeScript